Last Updated: March 3, 2024
Thank you for shopping at Almighty Mycology Supply LLC ("Almighty Mycology," "we," "us," or "our"). This Shipping and Refund Policy explains our shipping practices and outlines the process for returns, exchanges, and refunds. By making a purchase from our website www.almightymycology.com (the "Website"), you agree to the terms and conditions stated below.
- Shipping Policy
1.1. Order Processing We strive to process and ship orders promptly. Orders are typically processed within 3-5 business days, excluding weekends and holidays. Please note that processing times may vary during peak periods or due to unforeseen circumstances. We will make every effort to communicate any delays to you.
1.2. Shipping Methods and Delivery We offer various shipping methods to ensure your order reaches you in a timely manner. The available shipping options and associated costs will be displayed during the checkout process. Delivery times may vary depending on your location and the selected shipping method. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if applicable.
1.3. International Shipping We currently offer international shipping to select countries. International orders may be subject to additional customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient. Please note that international shipping times may vary due to customs clearance procedures.
- Returns and Exchanges
2.1. Eligibility We accept returns and exchanges for eligible items within 3 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when received. Certain items, such as perishable goods or items marked as final sale, may not be eligible for return or exchange. We reserve the right to determine the eligibility of returned items.
2.2. Return Process If you wish to return or exchange an item, please follow these steps: a. Contact our customer service team at [email protected] to initiate the return or exchange process. Provide your order number and a detailed explanation of the reason for the return or exchange. b. Once your return or exchange request is approved, you will receive instructions on how to proceed. c. Pack the item securely in its original packaging and include a copy of the original invoice or order confirmation. d. Ship the item back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. e. Upon receipt and inspection of the returned item, we will process the refund or exchange in accordance with the applicable policy.
2.3. Refunds Refunds will be issued in the original form of payment used for the purchase. Please note that shipping fees are non-refundable, unless the return is due to a defective or incorrect item. Refunds may take 5-7 business days to be processed and credited to your account, depending on your financial institution.
- Contact Us
If you have any questions or concerns about our Shipping and Refund Policy, please contact us at [email protected]
Almighty Mycology Supply LLC
Please retain a copy of this policy for your reference.